Throughout my career I have been asked one specific question a lot more than any other, 'What does a Casino Host do'. It may be very difficult to answer. My solution was 'I help increase the casino's profitability' that has been followed by a 'what''?
If you Google Casino Host, you will find many pages of definitions, job descriptions, how to become a Host. It is even listed in Wikipedia! The position even has many names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls within the marketing department and often reports to The Director of PLayer Development who consequently reports to a VP of Marketing.
Most casino players have not met a number, know if they have a bunch or qualify for a number. Some casinos will have a link beneath the Gaming tab which will introduce the Hosts to the property having a contact email. Other casinos provides you with an exact play level you will want to achieve before you will be assigned tons. As stated in a previous article, the Players Club brochure will explain at what tier level you will end up eligible for tons. Unless you might be a very large player, you have probably never met your host, or even know if have one. Until she or he calls you to definitely introduce themselves and invite you to the property. Better referred to as Telemarketing.
The casinos possess a data base coming from all guests which may have acquired a players card. The program that is utilized shows your play. For example; if you might be a slot player it shows total coin-in/coin-out plus your value on the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is daily you look at the casino. It also shows what your value for the casino might be if made more trips.
Making more trips to a casino is based on your loyalty, the consumer service you get, maybe if you believe lucky at the home, direct mail offers from a property, location and I am sure a great many other factors. What if you have a personal casino host that greeted you in your visits, took care of amenities and room reservations on your trip generating you feel comfortable during your stay? You may be a bit more loyal fot it property. Guests enjoy having a 'contact' in Las Vegas, Atlantic City or wherever you go to gamble. Even local casinos have a number program.
If you are gambling at, or frequenting a home on a regular basis and spending some money, you have a bunch! You are on someone's list and may be acknowledged. I know it doesn't happen. The business has changed. It is a lot more about telemarketing and getting you in the door. Personal customer service continues to be placed on the back-burner. A good host could make the time to satisfy and greet his guests, it doesn't matter what the ADT. Everyone wins in read more this scenario. As a person you use a contact as well as a go-to person and will probably visit more often, receive more comps and move up a tier or two with all the players club. The casino could have an increase in play by you.
A few months ago I decided to try a casino inside a large chain of local properties that I are not to in most time. I held the highest tier card at the time I was playing there and was never greeted. I went the players club, received my new card and played a bit. The next day I received an email from a host thanking me for returning and inviting me back. I replied to the email asking why I wasn't greeted before and why I should return. I never received an answer. Would you visit this property again?
As stated before, if you happen to be spending a qualifying sum of money and time, you have a number. If you feel you deserve one, ask a slot floor person who is the host available and talk with them. Be cordial, polite and expect some customer care. It is the job